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Refund and Returns Policy

Medical Disclaimer: It is always advised to consult with your GP before changing your lifestyle and dietary habits especially when you have a pre-existing medical condition or are on chronic medication. The Diet Doctor will not be held liable for any consequential damages that result from the use of, or the inability to use the products and services on this site or the performance of the products.  Our products have not been evaluated by the FDA or SAPHRA. This product is not intended to diagnose, treat, cure, or prevent any disease. Purchase & use at own risk. Purchasing from us automatically means that you have read, understand & agree to these Terms & Conditions & Return Policy.  

Let us know how we can help you, or request a call back!

Diet Doctor 90-Day Money-Back Guarantee

We’re confident that our Diet Doctor products can be a valuable tool on your weight-loss journey. That’s why all Diet Doctor purchases are backed by our industry-leading 90-day money-back guarantee. While we encourage consistent use and following Diet Doctor’s guidance for optimal results, if you’re not completely satisfied with your purchase within 90 days, we’ll happily refund your money.

Here’s how it works:

  • 90-Day Guarantee Period: You have 90 days from your purchase date to claim your refund.
  • Qualifying Products: This guarantee applies to all Diet Doctor products, including:
    • Whey Protein Shake (Vanilla or Chocolate)
    • The Complete Kit (Rapid Fat Melt Drops, Crave Fix Drops, and Stress Fix Drops)
    • Rapid & Crave Combo (Rapid Fat Melt Drops and Crave Fix Drops)
    • Rapid Fat Melt Drops
  • No Returns Needed for Single Purchases: For single product purchases, there’s no need to return the used bottle. Simply contact us, and we’ll process your refund promptly.
  • Multiple Product Returns: If you purchased a kit or combo pack, we’ll only require the return of any unused, unopened bottles for a full refund.
  • One Refund per Household: This guarantee applies to one refund per household.
  • 5-Day Processing Time: Please allow up to 5 business days for your refund to be processed back to your original payment method.

Remember, active engagement with Diet Doctor’s resources and guidance can maximize your success. However, we understand that individual experiences may vary. If you’re not satisfied with your purchase, we want to ensure you feel confident in your investment.

Contact us today if you have any questions about our 90-day money-back guarantee. We’re here to support you every step of the way.

Contact us at info@dietdoctor.co.za for questions related to refunds and returns.

We love to hear from you!

Do not hesitate to reach out. Just fill in the contact form here and we’ll be sure to reply as fast as possible.

Consultation Rooms

We are based in centurion Gauteng; however online consultations are also available, and we courier nationwide.

Our Office hours

Monday – Friday
08:00 – 17:00

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